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How Do I Return Or Exchange A Garment?

Please view our returns and exchange policy here, along with our Return Label here.

Saturday, July 9th, 2016TOP

Are Marena Products Latex-, Silicone- and Formaldehyde-Free?

Yes, Marena products are free from common skin irritants. Marena uses LYCRA®, a synthetic elastic fiber. We do not use latex which is a natural, rubber-based compound that has been shown to cause allergic reactions.  We also refrain from using any materials that may contain silicone or formaldehyde.

Saturday, July 9th, 2016TOP

How Do I Measure?

You’ll need a tape measure and a friend. In order to obtain the best-fitting garment, resist the urge to flex, adjust your posture, or suck in your stomach. It is best to be measured in thin layers of clothing. If measuring for a bra, do not wear one that is padded or contains under-wire, since this may alter the measurements. If you have to take your own measurements, try to do so standing sideways towards a mirror in order to see that the tape measure is level. The tape measure should not dig into the skin and should not be loose or slide down.  Please see our key points for sizing here.

Saturday, July 9th, 2016TOP

My Garment Feels Uncomfortable, What Should I Do?

Immediatly take the garment off.  If you ordered your garment from Marena, please verify the measurements that you used to select your size, and give us a call at 888-462-7362.  If you received the garment from your doctor, please call them to verify you have a correctly sized garment.

Saturday, July 9th, 2016TOP

How Do I Put On A Post-Operative Compression Girdle?

First, make sure your skin is free from any lotions or perfumes, since garments that smell of such may not be returned. Next, wear form-fitting underwear under the Marena garment until you confirm that the garment is the correct size. Then, open the garment completely and make sure the sizing label is in the back, on the inside of the garment. While sitting, place both legs through the openings and gently work the garment up your body, making sure the groin area is aligned. It’s important to be extra careful and mindful of your fingernails while putting on your compression garment to avoid damaging the fabric. Once the garment is around your hips, adjust the position of the inseam so it runs down the inside of your legs. Next, while fastening the hooks and eyes, alternate between the left and right side to ensure the garment is even on the body. When pulling to close the hooks and eyes, be sure to use your fingertips, not your nails. Once the hooks and eyes are completely closed, you’re ready to zip each side of the garment. Some girdles may not have zippers.

Saturday, July 9th, 2016TOP

I’m Having My Surgery Done In Another Country, Can I Order From Marena?

We are only allowed to ship to the greater United States of America. If you reside outside the U.S., please find the distributor closest to you by clicking here.  

Saturday, July 9th, 2016TOP

I Received My First Garment From My Surgeon, Can I Order Additional From Marena?

Yes, you may want to check with your surgeon first to see if they are able to offer you a discount by reordering through them. Also, if your current garment feels loose, you should re-measure without the garment on to make sure you order the best size. We recommend purchasing two garments, one to wear and one to wash.

Saturday, July 9th, 2016TOP

Can I Make Adjustments (Cut) My Garment?

Yes, the patented fabric structure prevents the fabric from unraveling or ‘running’ if cut. Please note that a garment cannot be returned once altered. 

Saturday, July 9th, 2016TOP

Can I Order A Custom-Sized Garment?

Yes, an up-charge fee of 50% will be applied and returns are not allowed on custom garments. Learn more about our custom garments here.

Saturday, July 9th, 2016TOP

How Long Will My Order Take To Arrive?

Orders placed before 3p.m. EST will ship the same day (unless the order contains more than 10 items) and the courier can take from 1-5 business days in transit, depending on the option you select. 

Saturday, July 9th, 2016TOP

What's The Difference Between 1st And 2nd Stage?

First stage garments have zippers and/or hook-and-eye closures and they are usually worn from 1-3 weeks following your procedure. Our second stage garments are zipper-less or without hook-and-eye and usually worn right after your first stage garment, between 3-8 weeks following your procedure. Both stages will have accessible crotch openings and both stages provide the same level of compression.  

Saturday, July 9th, 2016TOP

What Are The Benefits Of Wearing A Marena Post-Operative, Medical-Grade Compression Garment?

All Marena garments are engineered to provide 17-20 mmHg to ensure lymphatic stimulation and skin tightening. In general terms, you recover faster, and feel and look better. Sizing is key to ensure the garment performs so please do not hesitate to reach out to us for help.  

Saturday, July 9th, 2016TOP

How Do I Wash My Garment?

To make sure the garment retains its elastic properties, follow the below instructions. For further instructions see garment care here

Hand wash in cool or cold water using mild detergent. To minimize bloodstains, wash as soon as possible. A pre-soaking solution of a tablespoon of hydrogen peroxide in a gallon of water may help remove blood stains.

Line or air dry. Do not dry clean.

Do not use bleach, stain removers or fabric softener - these may harm the stretch and moisture handling properties of this fabric.

Saturday, July 9th, 2016TOP

Why Can't I Simply Use The Garments I Already Own, Like My Favorite Intimate Wear Or Some Of My Exercise Garments?

Store-bought garments will not provide the required amount of compression needed to promote skin tightness, smoothness and healing.  Each Marena garment style is designed to provide targeted compression levels with specific features that make it more comfortable than standard, store-bought garments.  

Saturday, July 9th, 2016TOP

How Do I Know What Garment Style To Choose?

Normally, your physician will recommend a style based on the type of surgery you have chosen. The physician has the final decision, but we can guide you to the best options based on your procedure if your doctor didn’t recommend one.

Saturday, July 9th, 2016TOP

How Long Will I Have To Wear My Post-Operative Garment After Surgery?

Talk to your physician for a recommendation. Many physicians worldwide prescribe compression garments for a period of several months. After a month or so, you may feel completely recovered, but remember, the hard work of healing is going on beneath the surface of the skin, where you can't see it. Also, if your Marena garment feels loose after a few weeks, it is most likely due to the decrease in your size, not the garment losing its shape, and another one will be needed. 

Saturday, July 9th, 2016TOP

Should I Measure Myself Before Or After My Liposuction Procedure In Order To Size Myself For My Garment?

In most cases, our recommendation is that you use pre-operative measurements. If you are having a high-volume liposuction or a body-lift, your doctor will guide you as post-operative measurements may be required.

Saturday, July 9th, 2016TOP

Can I Purchase Marena's Compression Garments From A Local Store?

At this time Marena is sold only on-line, through medical professionals and medical facilities.

Saturday, July 9th, 2016TOP

How Long Will My Marena Garment Last?

Using proper care, your Marena garment should provide the correct fit and pressure for the normally prescribed usage period. Marena garments have been shown to last twice as long as any other competitive compression garment on the market under normal usage and care. Remember that as your swelling goes down, you may need a smaller garment due to your size reduction, not the garment losing its compressive power.

Saturday, July 9th, 2016TOP

Can I make adjustments (cut) my garment?

Yes, the patented fabric structure prevents the fabric from unraveling or ‘running’ if cut. Please note that a garment cannot be returned once altered. 

Saturday, October 8th, 2016TOP

Can I order a custom-sized garment?

Yes, an up-charge fee of 50% will be applied and returns are not allowed on custom garments. Learn more about our custom garments here.

Saturday, October 8th, 2016TOP

How long does it take to make a custom garment?

Custom or made-to-measure garments typically take 3 days upon receipt of measurements.

Saturday, October 8th, 2016TOP

I’m having my surgery done in another country, can I order from Marena?

We are only allowed to ship to the greater United States of America, so we recommend you ship to your home and take the garment with you.  If you reside outside the U.S., please find the distributor closest to you by clicking here

Saturday, October 8th, 2016TOP

Can I get my order on Saturday?

We do not offer Saturday delivery on-line due to the limited availability and high cost.  If you have an urgent need, please call our customer service team at 888-462-7362 to see if Saturday delivery is available in your area and receive an estimated fee.

Saturday, October 8th, 2016TOP

I received my first garment from my surgeon, can I order additional from Marena?

Yes, you may want to check with your surgeon first to see if they are able to offer you a discount by reordering through them. Also, if your current garment feels loose, you should re-measure without the garment on to make sure you order the best size. We recommend purchasing two garments, one to wear and one to wash.

Saturday, October 8th, 2016TOP

How long will my order take to arrive?

Expedited (next-day, 2nd-day and 3rd-day) domestic orders with 10 or fewer items are scheduled to ship the same day if received before 3 p.m. EST, Monday through Friday. Expedited orders received after 3 p.m. EST, or with more than 10 items, and ALL ground orders are scheduled to ship the next business day.  PLEASE NOTE: P.O. BOXES, AE, APO must use USPS shipping method. Also, weekends and holidays are NOT included in shipping (transit) time. Overnight orders shipped on Friday can be expected on the following business day (typically Monday, unless Monday is a holiday). Expedited shipping is a service of the carrier you select and exceptions to the expected delivery time are at the discretion of the carrier.

Saturday, October 8th, 2016TOP

Can I purchase Marena’s compression garments from a local store?

At this time Marena is sold only on-line, through medical professionals and medical facilities.

Saturday, October 8th, 2016TOP

How long will my Marena garment last?

Using proper care, your Marena garment should provide the correct fit and pressure for the normally prescribed usage period. Marena garments have been shown to last twice as long as any other competitive compression garment on the market under normal usage and care. Remember that as your swelling goes down, you may need a smaller garment due to your size reduction, not the garment losing its compressive power.

Saturday, October 8th, 2016TOP

Can I get a discount?

Consumer discounts are published on our social media outlets and emailed to our newsletter subscribers.  See the bottom of this page to join our newsletter and locate our social media links.  We do provide wholesale accounts for medical professionals and retailers.   

Saturday, October 8th, 2016TOP

How do I set up a wholesale account with Marena?

If you are a medical professional, retail store or hospital and need to set up an account with Marena, please download our application here and email the completed application to info@marenagroup.com

Saturday, October 8th, 2016TOP

I forgot my password, how do I reset it?

If you forgot your password, please click here to reset it.

Saturday, October 8th, 2016TOP

How long will it take to ship to me?

Shipping transit time depends on the method you select.  Expedited orders of 10 pieces or less that are placed before 3pm, Monday through Friday, will ship the same day.  All ground and USPS orders of 10 items or less typically ship within 24 hours of being placed.  We do not ship on weekends and holidays, shipping on the next business day.  

Saturday, October 8th, 2016TOP

What payment options do you offer online?

We accept Visa, Master Card, American Express and Discover Card payments

Saturday, October 8th, 2016TOP

How do I use a Coupon code?

You may apply a coupon code while in your shopping cart or at the last step of the checkout process.

Saturday, October 8th, 2016TOP

How do I track the status of my order?

You can check the status of your order by logging into your account and clicking on "View Order Status".

Saturday, October 8th, 2016TOP

Do you take insurance?

We do not process insurance claims at this time an apologize for any inconvenience.  You may file your own claim with your carrier but please call them first to find out if your garment is covered. 

Saturday, October 8th, 2016TOP

Do you offer gift cards?

At this time we don't offer gift cards.

Saturday, October 8th, 2016TOP

Are Marena products latex-, silicone- and formaldehyde-free?

Yes, Marena products are free from common skin irritants. Marena uses LYCRA®, a synthetic elastic fiber. We do not use latex which is a natural, rubber-based compound that has been shown to cause allergic reactions.  We also refrain from using any materials that may contain silicone or formaldehyde.

Saturday, October 8th, 2016TOP

Does your garments feature an opening for bathroom use?

Yes.  All of our stage one Marena Recovery garments have an open or accessible crotch.

Saturday, October 8th, 2016TOP

How do I put on a post-operative compression girdle?

First, make sure your skin is free from any lotions or perfumes, since garments that smell of such may not be returned. Next, wear form-fitting underwear under the Marena garment until you confirm that the garment is the correct size. Then, open the garment completely and make sure the sizing label is in the back, on the inside of the garment. While sitting, place both legs through the openings and gently work the garment up your body, making sure the groin area is aligned. It’s important to be extra careful and mindful of your fingernails while putting on your compression garment to avoid damaging the fabric. Once the garment is around your hips, adjust the position of the inseam so it runs down the inside of your legs. Next, while fastening the hooks and eyes, alternate between the left and right side to ensure the garment is even on the body. When pulling to close the hooks and eyes, be sure to use your fingertips, not your nails. Once the hooks and eyes are completely closed, you’re ready to zip each side of the garment. Some girdles may not have zippers.

Saturday, October 8th, 2016TOP

What is Silvadur?

Silvadur is an antimicrobial treatment that is non-toxic, non-irritating and hypoallergenic.

Saturday, October 8th, 2016TOP

What’s the difference between 1st and 2nd stage?

First stage garments have zippers and/or hook-and-eye closures and they are usually worn from 1-3 weeks following your procedure. Our second stage garments are zipper-less or without hook-and-eye and usually worn right after your first stage garment, between 3-8 weeks following your procedure. Both stages will have accessible crotch openings and both stages provide the same level of compression.  

Saturday, October 8th, 2016TOP

How do I wash my garment?

First, make sure you have a 2nd garment to wear while you are washing the other.  To make sure the garment retains its elastic properties, follow the below instructions. 

Machine wash on gentle/delicate or hand-wash cycle with garment inside out.  To minimize bloodstains, wash as soon as possible. A pre-soaking solution of a tablespoon of hydrogen peroxide in a gallon of water may help remove blood stains.

Tumble dry on delicate/low heat. Do not dry clean.

Do not use bleach, stain removers or fabric softener - these may harm the stretch and moisture handling properties of this fabric.

Saturday, October 8th, 2016TOP

What are the benefits of wearing Marena garments with medical-grade compression?

All Marena Recovery garments are engineered to provide 17-20 mmHg to ensure lymphatic stimulation and skin tightening.  In general terms, you recover faster, feel and look better.  Marena Shape and Sport have specific, targeted compression levels to provide short-term and long-term benefits.  Sizing is key to ensure the garment performs so please do not hesitate to reach out to us for help.  

Saturday, October 8th, 2016TOP

I have a product question, how do I get it answered?

You may chat with us online, email us at info@marenagroup.com or call us at 888-462-7362.

Saturday, October 8th, 2016TOP

Do you have any garments for Brazilian Butt Lift or implants?

We have several garments made just for Brazilian butt lift surgeries. Check out our FBOS, FBOM which feature an open buttock or our SFBH family which feature a molded or shaped buttock.   Please call us if you have any questions at 888-462-7362.

Saturday, October 8th, 2016TOP

Where are your products made?

Marena makes Marena Recovery, Marena Shape and Marena Sport just north of Atlanta, Georgia.  We are proud to be USA made with USA materials. 

Saturday, October 8th, 2016TOP

Can you send me a catalog?

To request a catalog, please call our customer service team at 888-462-7362.

Saturday, October 8th, 2016TOP

Why can’t I simply use the garments I already own, like my favorite intimate wear, shapewear or some of my exercise garments?

Store-bought garments will not provide the required amount of compression needed to promote skin tightness, smoothness and healing.  Each Marena garment style is designed to provide targeted compression levels with specific features that make it more comfortable than standard, store-bought garments.  

Saturday, October 8th, 2016TOP

How do I know what garment style to choose?

Normally, your physician will recommend a style based on the type of surgery you have chosen. The physician has the final decision, but we can guide you to the best options based on your procedure if your doctor didn’t recommend one.

Saturday, October 8th, 2016