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Shipping and Returns

Shipping Information

Same-Day Cutoff

Expedited (Overnight, 2-Day, 3-Day) domestic orders with 10 or fewer items are scheduled to ship the same day if received before 12:00 PM EST, Monday through Friday. Expedited orders received after 12:00 PM EST will begin processing next business day. 

Orders Lead Time

Order Reception

 Order Size (Units)

 Lead Time (Business Days)

By 12:00 PM EST Up to 10 Same day (Ground)
By 12:00 PM EST 11-100 Up to 3 Days
By 12:00 PM EST 100-200 Up to 4 Days
By 12:00 PM EST 200-500 Up to 5 Days
By 12:00 PM EST 500-1000 Up to 8 Days
By 12:00 PM EST 1000-1300 Up to 11 Days
By 12:00 PM EST 1300-1600 Up to 13 Days
By 12:00 PM EST 1600-2000 Up to 15 Days
By 12:00 PM EST 2000-2300 Up to 18 Days
By 12:00 PM EST 2300-2600 Up to 20 Days
By 12:00 PM EST 2600-3000 Up to 23 Days
By 12:00 PM EST 3000-3400 Up to 26 Days
By 12:00 PM EST 3400-3800 Up to 29 Days
By 12:00 PM EST 3800-4200 Up to 32 Days
By 12:00 PM EST 4200-4600 Up to 35 Days
By 12:00 PM EST 4600-5000 Up to 38 Days
By 12:00 PM EST

5000-5400

Up to 41 Days
By 12:00 PM EST 5400-5800 Up to 44 Days
By 12:00 PM EST 5800-6200 Up to 47 Days
By 12:00 PM EST 6200-6600 Up to 50 Days
By 12:00 PM EST 6600-7000 Up to 53 Days

 

Standard (Ground, First Class, Free Shipping) domestic orders will ship the next business day. Holidays may affect shipping schedules, as outlined below.

For example, an overnight order placed on Friday at 4:00 PM (after the 3:00 cutoff for same-day shipping) will be processed on Monday (the next business day) and arrive on Tuesday, assuming that Monday and Tuesday are not holidays.

International Shipping

Orders placed on marenagroup.com can only be delivered to destinations inside the United States.

P.O. Boxes

All orders placed with a P.O. Box destination will be shipped USPS First Class. Other carriers do not deliver to a post office box.

Weekends and Holidays

Weekends and holidays are not included in shipping/transit time. Overnight orders shipped on Friday can be expected on the following business day (typically Monday, unless Monday is a holiday). Expedited shipping is a service of the carrier and exceptions to the expected delivery time are at the discretion of the carrier.

Holidays Affecting Shipping

Marena's shipping department will be closed on the following holidays:

  • January 1 (New Year's Day)
  • Third Monday in January (Martin Luther King, Jr. Day)
  • Last Monday in May (Memorial Day)
  • July 4 (Independence Day)
  • First Monday in September (Labor Day)
  • Fourth Thursday + Friday in November (Thanksgiving)
  • December 25, 26 (Christmas)

Black Friday and Cyber Monday

Shipping delays may occur during Marena's annual Black Friday and/or Cyber Monday sales event due to increased volume.

Return Policy

 

Return Information

  • Merchandise ordered in error may be returned in original unopened packaging. No credit will be given for merchandise after 30 days of receipt.
  • We guarantee all garments to be free from manufacturing flaw or defect prior to use. Due to government regulations, any Marena garment that has been worn for any length of time cannot be returned unless defective. Please call Marena Customer Care at 1-888-4-MARENA immediately to report any defects.
  • A Return Authorization (RA) must be obtained before goods may be returned. To obtain one, contact Customer Care at 1-888-4-MARENA. Please have your order number available.
  • All returns are subject to a 10% restocking fee.
  • Customers are responsible for shipping products back to the Marena warehouse.
  • Items must be returned within 10 working days from date of RA issuance.
  • Credit will be issued based on the invoice amount for the value of the merchandise only, less any applicable restocking fees.
  • Quality Inspections are performed within 10 business days of receiving a returned garment.

How to return your garment

  1. Review the return policy above to ensure your garment is eligible for return.
  2. Contact the Customer Care Team at 1888-4-MARENA or email returns@marenagroup.com to initiate a return request.
  3. Once your RA number has been issued, return it for processing at the following address:

The Marena Group

ATTN: Returns Department

650 Progress Industrial Blvd.

Lawrenceville, GA 30043

We recommend selecting a shipping method with tracking and retaining your tracking number until return is confirmed to be received at Marena.

For additional questions or assistance, please contact the Marena Customer Care Team at 1-888-4-MARENA or email returns@marenagroup.com.

Exchanges

Marena does not offer product exchanges. If a replacement garment is desired, please place a new order and initiate a return request for your current garment (see return instructions above) separately. This way you will receive your new garment as quickly as possible.