Shipping and Returns Policy
Expedited (Overnight, 2-Day, 3-Day) domestic orders with 10 or fewer items are scheduled to ship the same day if received before 3:00 PM EST, Monday through Friday. Expedited orders received after 3:00 PM EST will begin processing next business day.
For Delivery Before Dec. 25
- Standard Shipping - Order by Dec. 16 noon EST
- Two-Day Shipping - Order by Dec. 17 noon EST
- Next Day - Order by Dec. 18 noon EST
Orders Lead Time
Order Size (Units)
Lead Time (Business Days)
|By 3:00 PM EST||Up to 10||Priority Same Day
(for ground orders, please indicate that it must ship same day)
|By 3:00 PM EST||11-100||Up to 3 Days|
Standard (Ground, First Class, Free Shipping) domestic orders will ship the next business day. Holidays may affect shipping schedules, as outlined below.
For example, an overnight order placed on Friday at 4:00 PM (after the 3:00 cutoff for same-day shipping) will be processed on Monday (the next business day) and arrive on Tuesday, assuming that Monday and Tuesday are not holidays.
Orders placed on marenagroup.com can only be delivered to destinations inside the United States.
All orders placed with a P.O. Box destination will be shipped USPS First Class. Other carriers do not deliver to a post office box.
Weekends and Holidays
Weekends and holidays are not included in shipping/transit time. Overnight orders shipped on Friday can be expected on the following business day (typically Monday, unless Monday is a holiday). Expedited shipping is a service of the carrier and exceptions to the expected delivery time are at the discretion of the carrier.
Holidays Affecting Shipping
Marena's shipping department will be closed on the following holidays:
- January 1 (New Year's Day)
- Third Monday in January (Martin Luther King, Jr. Day)
- Last Monday in May (Memorial Day)
- July 4 (Independence Day)
- First Monday in September (Labor Day)
- Fourth Thursday + Friday in November (Thanksgiving)
- December 25, 26 (Christmas)
Black Friday and Cyber Monday
Shipping delays may occur during Marena's annual Black Friday and/or Cyber Monday sales event due to increased volume.
- Merchandise ordered in error may be returned in original unopened packaging. No credit will be given for merchandise after 30 days of receipt.
- We guarantee all garments to be free from manufacturing flaw or defect prior to use. Due to government regulations, any Marena garment that has been worn for any length of time cannot be returned unless defective. Please call Marena Customer Care at 1-888-4-MARENA immediately to report any defects.
- A Return Authorization (RA) must be obtained before goods may be returned. To obtain one, contact Customer Care at 1-888-4-MARENA. Please have your order number available.
- All returns are subject to a 10% restocking fee.
- Customers are responsible for shipping products back to the Marena warehouse.
- Items must be returned within 10 working days from date of RA issuance.
- Credit will be issued based on the invoice amount for the value of the merchandise only, less any applicable restocking fees.
- Quality Inspections are performed within 10 business days of receiving a returned garment.
How to return your garment
- Review the return policy above to ensure your garment is eligible for return.
- Contact the Customer Care Team at 1888-4-MARENA or email firstname.lastname@example.org to initiate a return request.
- Once your RA number has been issued, return it for processing at the following address:
The Marena Group
ATTN: Returns Department
650 Progress Industrial Blvd.
Lawrenceville, GA 30043
We recommend selecting a shipping method with tracking and retaining your tracking number until return is confirmed to be received at Marena.
For additional questions or assistance, please contact the Marena Customer Care Team at 1-888-4-MARENA or email email@example.com.
Marena does not offer product exchanges. If a replacement garment is desired, please place a new order and initiate a return request for your current garment (see return instructions above) separately. This way you will receive your new garment as quickly as possible.