When will my package ship?
Expedited (next-day, 2nd-day and 3rd-day) domestic orders with 10 or fewer items are scheduled to ship the same day if received before 3 p.m. EST, Monday through Friday. Expedited orders received after 3 p.m. EST, or with more than 10 items, and ALL ground orders are scheduled to ship the next business day.
PLEASE NOTE: P.O. BOXES, AE, APO must use USPS shipping method. Also, weekends and holidays are NOT included in shipping (transit) time. Overnight orders shipped on Friday can be expected on the following business day (typically Monday, unless Monday is a holiday). Expedited shipping is a service of the carrier you select and exceptions to the expected delivery time are at the discretion of the carrier.
We guarantee all garments for 14 days after receipt to be free from manufacturing flaw or defect. Should you want to return your garment, you are REQUIRED to obtain a Return Authorization Number (RA#), within the 14 days after receipt. Returned items must be received at Marena within 10 days after obtaining a Return Authorization Number (RA#). No returns, refunds, or exchanges will be processed for orders outside of the return policy.
*All returns are subject to inspection before refunds, store credit, or exchanges are issued.* Refunds, store credit, or exchanges will not be issued for garments that have been:
Soiled, altered, washed, worn, damaged, emit odors (including, but not limited to, detergent, lotion, fragrances, sweat, smoke, or food) or indicate that they have come into contact with other irritants/allergens (such as pet hair or dander).
All products are eligible for full refund or exchange minus cost of shipping and handling.
All returns must be in their original product packaging.
Marena will not take care of the shipping cost to return the garment.
Returns are processed within 1 week from receipt.
HOW TO RETURN YOUR GARMENT:
- Review the return policy above, to ensure your garment is eligible to be returned.
- Fill out the Return Authorization Form on the back side of this paper.
- Obtain your Return Authorization Number (RA#) by calling our Toll-Free #: 1-888-462-7362
**IF THE RA# IS NOT OBTAINED YOUR PACKAGE WILL BE REFUSED**
- Reference your RA# on the exterior of your package.
- Include Return Authorization Form with the garment you return.
- At your cost, return your garment to our warehouse at the following address:
(We recommend holding onto your tracking number until return is received at Marena)
The Marena Group
ATTN: Returns (RA#:00000000000000)
650 Progress Industrial Blvd
Lawrenceville, GA 30043
For additional questions or assistance, please contact the Marena Professional Advocacy Care Team at 1-888-4-Marena or email firstname.lastname@example.org.